Refund policy

We have no return policy, please shop carefully.

You can always contact us for any return question at timelessdesirescollection@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, please make parcel opening video. We might ask you to provide the video or photos of damaged product, so please click the photo and make a video upon reception.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We have no exchange policy, please shop carefully.

You can always contact us for any question at timelessdesirescollection@gmail.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at timelessdesirescollection@gmail.com