Shipping policy

Shipping Policy

Shipping

We are committed to processing and shipping your order as quickly as possible while ensuring it arrives safely.

Order Processing

● Orders are processed within 1–3 business days after payment is received.

● Orders placed on weekends or public holidays will be processed on the next business day.

● During busy periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times begin once your order has been dispatched.

New Zealand

● Standard Shipping: 1–3 business days

● Rural Delivery: 2–5 business days

Australia

● Standard Shipping: 5–15 business days

International Shipping

● Estimated delivery: 3–24 business days, depending on the destination country and customs processing.

Please note that delivery times are estimates and may vary due to courier delays, customs inspections, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, package weight, and shipping method selected.

Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available) so you can monitor your shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or additional costs resulting from incorrect or incomplete address information.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the courier to investigate and help resolve the issue.

Delivery Delays

While we strive to meet estimated delivery times, we cannot guarantee delivery dates. We are not liable for delays caused by courier services, customs, natural events, or other factors beyond our control.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We will be happy to assist you.